FREQUENTLY ASKED QUESTIONS

Find out more about frequently asked questions regarding Gill Mask's products. If you still have any questions, please contact our support team at support@gillmask.com

General Questions

Will Gill™ Mask/ Gill™ Mask PRO protect me against COVID-19?

Gill™ Mask/ Gill™ Mask PRO when used with proper protective filters, helps to prevent the spread of airborne contaminants. It should be combined with other preventive measures such as frequent hand-washing and social distancing. The medical grade silicone facepiece of Gill™ Mask/Gill™ Mask PRO provide protective sealing to the face and Gill™ Filter/ Gill™ Filter PRO are able to prevent the transmission of airborne contaminants.

How do I clean or disinfect my Gill™ Mask/ Gill™ Mask PRO?

Before cleaning, remove the filter from the cartridge.

We recommend washing before usage or storage.
Always inspect visually that all components work properly before use.

For water-based cleaning:

Clean Gill™ Mask/ Gill™ Mask Pro and its cartridges by submerging components in warm water with any of the cleaning methods below:
a. Dilute mild household detergent or a disinfectant with water by following the instructions recommended by the manufacturer.
b. Hypochlorite solution (50 ppm of chlorine) made by adding approximately one mililitre of laundry bleach to one litre of warm water.
Rinse components thoroughly in clean and warm water.
Drain the water from the components.
Dry the components with a clean lint-free cloth or let them air dry on a clean surface.

For thorough cleaning, the following actions can be added to water-based cleaning procedure:

Before cleaning, you may use a stiff bristle (not wire) brush to facilitate the removal of dirt.
Before cleaning, you may disassemble the facepiece by removing it from the main casing. Perform the cleaning procedure on components.

For complete User Instructions, click here.

I received a faulty/ damaged item(s), what should I do?

If the item arrives damaged or faulty, please contact us at support@gillmask.com. Please send us your order number and picture of the damaged items for our assessment. We will then proceed to send you a replacement.

How do I refund or exchange an order I've made?

To qualify for refund or return, the item must be in the original packing, unopened and unused due to hygiene concern. Items must be returned within 14 days upon receipt. Please contact us at support@gillmask.com with your order number to facilitate the refund or return.

To learn more about the refund or return, read here.

Gill™ Mask PRO

What is the difference between Gill™ Mask and Gill™ Mask PRO?

Gill™ Mask PRO is designed for users who want to protect themselves from airborne contaminants for longer period of time, and/or in the outdoor setting.

The first key difference between Gill™ Mask and Gill™ Mask PRO is in its filter/ cartridge design. Gill™ Mask PRO now offers a filter cartridge that has 2.5 times more filter surface area than original Gill™ Mask. What that means is that Gill™ Mask PRO offers higher breathability due to its enlarged filter area to allow more air flowing in and out.

Secondly, Gill™ Mask PRO has an updated autoclave ready strap, made of silicone. This upgrade allows the users (especially those work in higher risk environment) to be able to sterilize the entire Gill™ Mask PRO respirator in their autoclave equipment (high temperature, high pressure). Gill™ Mask strap, on the other hand, was made of nylon and is not suitable for autoclave treatment.

Lastly, the door cover of Gill™ Mask PRO has a different design to enable users to be able to differentiate externally between Gill™ Mask and Gill™ Mask PRO.

Gill™ Mask and Gill™ Mask PRO share the same biocompatible silicone facepiece, uses the same polypropylene material for its door cover, casing and cartridge holder. Both respirators use the filter that are made of the same high-quality melt blown material that has a particulate filtration efficiency (PFE) over 95% or bacterial filtration efficiency (BFE) over 98%.

Is Gill™ Mask PRO a medical device?

Gill™ Mask PRO is a medical product. Gill™ products are designed and manufactured by Gill Lab Pte Ltd, a medical device manufacturer that holds the ISO 13485: 2016 and EN ISO 13485: 2016 quality management system certificate (MD 739211), issued by the notifying body BSI Group (2797). Gill Lab received Class I Medical Device CE Mark registration for its products - Gill™ Mask, Gill™ Mask Pro, Gill™ Filter and Gill™ Filter Pro. The CE Mark registration confirms that Gill™ Mask, Gill™ Mask Pro, Gill™ Filter and Gill™ Filter Pro meet all the provisions of the EU Medical Devices Directive Council 93/42/EEC, Annex V11.

Our EU authorized representative is,

MedNet EC-REP GmbH

Borktrasse 10, 48164, Munster, Germany.

Both Gill™ Mask and Gill™ Mask PRO are also notified to the Health Sciences Authority (HSA) of Singapore as a Class A Medical Device.

For more information regarding our certifications, click here.

Are there any Gill™ Mask PRO's parts available that I can retrofit to my current Gill™ Mask?

Gill™ Mask and Gill™ Mask PRO share the same facepiece. Gill™ Mask can be upgraded to Gill™ Mask PRO by replacing the casing and cover from the Gill™ Upgrade Kit. Learn more about Upgrade Kit here.

An upgrade kit consists of the following components,

- Gill™ Mask PRO casing and cover

- 3 pieces of Gill™ Filter PRO P95 or S2

- 1 unit of Gill™ Filter PRO cartridge

- 1 unit of silicone strap

Can I DIY my own filter with Gill™ Mask PRO like how I did with Gill™ Mask?

One of the unique features of Gill™ Mask PRO is its filter design. We DO NOT RECOMMEND users to DIY their own filter when using Gill™ Mask PRO as it will affect the performance of the respirator. You can purchase additional Gill™ Filter PRO at our webstore or from our authorized distributors and approved e-commerce platforms listed on our website.

Gill™ Mask

How is Gill™ Mask different from other masks?

Gill™ Mask allows user to use any filters within the mask. User can DIY their own filter to be use with Gill™ Mask. Alternatively, we provide high quality pre-cut filters that are made of high-quality melt blown material that has a particulate filtration efficiency (PFE) over 95% or bacterial filtration efficiency (BFE) over 98%.

Learn more about the difference between Gill™ Mask and N95 respirator here.

Are there any certification for Gill™ Mask?

Gill™ Mask is a medical product. Gill™ products are designed and manufactured by Gill Lab Pte Ltd, a medical device manufacturer that holds the ISO 13485: 2016 and EN ISO 13485: 2016 quality management system certificate (MD 739211), issued by the notifying body BSI Group (2797). Gill Lab received Class I Medical Device CE Mark registration for its products - Gill™ Mask, Gill™ Mask Pro, Gill™ Filter and Gill™ Filter Pro. The CE Mark registration confirms that Gill™ Mask, Gill™ Mask Pro, Gill™ Filter and Gill™ Filter Pro meet all the provisions of the EU Medical Devices Directive Council 93/42/EEC, Annex V11.

Our EU authorized representative is,

MedNet EC-REP GmbH

Borktrasse 10, 48164, Munster, Germany.

Both Gill™ Mask and Gill™ Mask PRO are also notified to the Health Sciences Authority (HSA) of Singapore as a Class A Medical Device.

For more information regarding our certifications, click here.

Gill™ Filter/ Gill™ Filter PRO

What is the difference between Gill™ Filter and Gill™ Filter PRO?

Gill™ Filters are specifically design for Gill™ Mask. For Gill™ Filter PRO P95 and S2, it is designed to be suited only for Gill™ Mask PRO.

What is the difference between Gill™ Filter/ Gill™ Filter PRO P95 and FS2?

Gill™ Filter/ Gill™ Filter PRO FS2 has Bacteria Filtration Efficiency (BFE) >98%, equivalent to a surgical mask.

Gill™ Filter P95/ Gill™ Filter PRO P95 has Particulate Filtration Efficiency (PFE) >95%, equivalent to an N95 respirator. When using Gill Mask/ Gill Mask PRO with Gill Filter P95/ Gill Filter PRO P95, it has the same protection as N95 respirator but with better comfort and fit.

Can the filter be sanitized and reused?

Gill™ Filter/ Gill™ Filter PRO is a single use, non-sterile, disposable filter designed to be used with Gill™ Mask reusable respirator and Gill™ Mask PRO reusable respirator.

How often do I need to change the Gill™ Filter/ Gill™ Filter PRO?

Depending on the environment you're in, you should change the filter once it is soiled or dirtied. If you're using it for a short period of time, it should be changed on a daily basis.